Question 1

Do you provide pickup services for tours and adventures?

Accepted Answer

Yes, we provide pickup services anywhere in Kralendijk.

Question 2

Where are the snorkeling and diving sites?

Accepted Answer

The snorkeling and diving sites are chosen on the day of the trip to ensure the best experience, unless you have specifically requested a location.

Question 3

What time and where do we meet?

Accepted Answer

At your provided pickup adress or the mentioned meetingpoint while booking. You will also receive a whatsapp / email / text -message from us the day before the activity specifying the time (start time or up to 15 minuts later) and confirming the location to meet us at.

Question 4

What is the process for booking a tour?

Accepted Answer

Tours can be booked through our website or by contacting us directly. We recommend booking in advance to secure your preferred date and time. Payments can be made online or in person.

Question 5

Is equipment provided for the tours?

Accepted Answer

Yes, we provide all necessary equipment for our tours, including snorkeling gear, diving equipment, and safety gear for cave tours. You are welcome to bring your own equipment if you prefer.

Question 6

How can I cancel or reschedule my tour?

Accepted Answer

You can cancel or reschedule your tour up to 24 hours before the start time for a full refund. If you cancel within 24 hours of the tour start time, you may not be eligible for a refund. Please check our full cancellation policy for more details.

Question 7

What should I bring for the tours?

Accepted Answer

We recommend bringing a swimsuit, towel, sunscreen, hat, and a reusable water bottle. For specific tours, additional items may be required, which will be mentioned in the tour details.

Question 8

Can I do this cavetour?

Accepted Answer

If you are between 10 and 70 years old, in a generally good condition physically, can swim, climb a ladder, and are not claustrophobic, there shouldn't be a reason why you can't. But it is an adventure tour so do expect some challenges :)

Question 9

Do I need to swim a part under water?

Accepted Answer

You don't. It is possible to swim underwater between 2 chambers, but it is not required at all when you join this during the tour.